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Welcome Guest!
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If you live in the contiguous 48 United States, you can get free shipping via UPS ground for orders over $150.00.** If you live in Alaska or Hawaii, you can get free shipping via USPS Priority Mail for orders over $150.00.** Please be sure to choose the "Custom" shipping option during checkout so it can be calculated for you automatically.
** Does not apply to wholesale or distributor accounts
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Thank you for choosing www.DocsPrefer.com for your supplement needs. Rest assured that your order will be processed quickly and shipping will be discreet.
Office Hours:
Monday through Thursday: 9:00 am through 4:00 pm CST.
Closed: Friday, Saturday and Sunday
When We Ship:
For all in-stock orders received by 11:00 am CST, we strive to ship them same day.
In-stock orders received after 11:00 am CST are normally shipped the following business day (which does not include Friday, Saturday and Sunday).
Holiday Hours: please review our Holiday Schedule
How We Ship:
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Carrier
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Methods Available
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United States (excluding Hawaii, Alaska, and Puerto Rico)
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Overnight, 2nd Day Air, 3 Day Select and Ground
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Hawaii, Alaska, Puerto Rico, US Protectorates and US Armed Forces (APO, AE, AA, etc)
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Priority Mail and Express Mail
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International
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Priority Mail International and Express Mail International
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Lost Packages or Packages not Received
It is an unfortunate event when someone's package is mis-delivered or is not where the UPS driver says they left it. If you have not received your package within a reasonable time frame and you have a tracking number then please try tracking the package to see what updated information UPS has for your items. If you do not have a tracking number, please call us toll free at: 1.866.268.3216 and we will be more than happy to provide one to you as well as track the package to see its status. Should UPS show that your package has been delivered when in fact you have not received it then we need to file a 'lost package' claim with UPS. Effective August 1, 2007 we will no longer be able to ship replacement products or issue credits until after we have initiated the claim process with UPS. WHY? Well, it is standard protocol for UPS to contact the customer and ask them personally if they received the package in question. UPS will not even open a claim investigation if the customer states they have received the package which also tells us the customer found it.
Here's what you should do:
- The very first thing you should do is Contact our customer service representatives and notify them as soon as possible that there may be a problem.
- Wait. And, this is the most difficult phase of the process. During this time, our Customer Service Representatives will start the preliminary lost package phase with UPS. It is at this time that the UPS carrier that "delivered" your package will contact you - probably by telephone - to ask you or anyone living in your home if you received the package.
- Your answer to the preceding preliminary investigation by UPS will determine how the remainder of the Lost Package claim will continue and will also determine whether your items will be replaced or refunded by DocsPrefer.com.
- If you tell the UPS driver that you did receive your package: then the preliminary investigation by UPS will end and no case will be opened. If this happens then we will not be able to replace your items or refund you any monies. Why? Because you have just admitted to receiving the items. Therefore, as far as UPS and WAM Essentials, Inc. and DocsPrefer.com is concerned, the case is closed as you have in fact received your items.
- If you tell the UPS representative that you did not receive your package then UPS will open an investigation into what happened to your package. Once the investigation has been officially opened by UPS then DocsPrefer.com will either ship you another package (this time it will be signature required) or refund you the cost of the product. We do not refund shipping charges.
UPS Ground Business days Time-in-Transit Map from Mineral Wells, TX:
Countries www.DocsPrefer.com Does NOT Ship to:
If you are an international customer and would like to place an order with us here at www.DocsPrefer.com please take a look at the following information to ensure that we can and will ship to your country. In the event that you are in one of our NO shipping areas, your order will be canceled and you will be notified via email of the problems with your customs agents.
Countries we do not ship to:
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Brazil
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Germany
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Norway
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Shipping FAQ
How do you calculate shipping charges?
Our store is set up to calculate the shipping charges based on the weight of the item and the from - to zip codes.
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What are your shipping cut-off times? In other words, how late can I place an order for it to ship the same day?
While most orders placed by 11:00 am CST will ship the same day, this is not guaranteed. All orders will be shipped within 2 business days (please note this does not include holidays and weekends).
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